Policy (T&C)

Refund policy

Thanks for purchasing our products at PC Madness Store or Online.

In order to be eligible for a refund, you have to return the product within 3 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase minus 20% restocking fee. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 3 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

Terms

Client have 7 days to pay an invoice. A 5% +$5 penalty surcharge will be levied on all outstanding accounts older than 14 days unless prior arrangements have been made. Long term outstanding invoices may be handed over to our debt collection agency – all resultant fees & charges are payable by the customer

Returns

Will be accepted in cases where the product is faulty or does not do what it has been described to. Returns will usually be offered as a store credit or replacement item. Cash refunds are entirely at the discretion of management

Return Jobs

If work has not been completed to your satisfaction, it is your responsibility to notify us within 5 business days of collecting your equipment

Warranty

12mth ‘Returned to Base” unless otherwise stated or extended warranty is purchased separately

NOT Covered Warranty

Damage from Power Surges, user mods, Software faults/viruses, new hardware should always be installed by a qualified technician.

As a user of the PCMadness website, you must not do anything to modify the information in the website or post any unlawful, defamatory or inappropriate material or breach any person’s intellectual property rights, including but not limited to copyright. Users of the website agree to indemnify PC Madness for any liability, costs or expense arising directly or indirectly from their use in breach of these terms.

PCMadness will endeavour to update the Website as soon as practical after changes. However, information can change without notices and we do not guarantee the accuracy of the information on the website, including information provided by third parties, at any particular time.

Images used are of illustration purposes and may also relate to the real product or service.

Estimates & Quotations:

This estimate/quotation does not include any expenses or outside purchases, which are not specifically listed. All estimates and quotations are valid for a period of 14 days after issuance unless otherwise stated.

Alterations & Charges:

Client shall be responsible for making additional payments where alterations and changes to the original assignment are requested.

System Builds:

All our systems come with 1 year RTB (return to bas) Warranty.
Orders or quotes done by customer will be submitted to PC Madness. A technician will be in contact; to go through the quote or order with you.

Parts used will be what was quoted or order in the system. If a part or item is not available, PC Madness will either upgrade the part or we will call to discuss the proposed change.

Alterations & Charges:

Client shall be responsible for making additional payments where alterations and changes to the
original assignment are requested.

Payments

A 30% deposit is required on all system builds to proceed or
Payment can be made in full via direct deposit, Credit Card or paid instore.
Invoice will be issued to client for either options.

Welcome to the PC Madness Pty Ltd ABN  69 116 156 926 website. We have created this website for your use and enjoyment.

By accessing or using this website, you agree to the terms of use of the website as set out below. We may change the terms of use at our discretion and without notice. By continuing to use the PC Madness website you accept the term of use as they apply from time to time.

PC Madness excludes, to the maximum extent permitted by law, all express and implied warranties or liability of any kind in relation to the information contained on this website

PC Madness website may be linked to other websites over which PC Madness has no control. PC Madness makes no representations about the accuracy of information contained on those websites. PC Madness is not liable for the contents of those websites and by linking to those websites, PC Madness does not necessarily imply or represent any endorsement, affiliation or recommendation of that organisation, product or service displayed on this website.

PC Madness does not warrant that this website, its serves or email are free of viruses or harmful components. PC Madness t will not be liable for any losses of any kind arising from the use of this website.

Who we are

Our website address is: https://pcmadness.com.au. We have PC Madness store situated at 2C Stafford Street Midland.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Unless otherwise specified, copyright of information provided on this website is owned by PC Madness Pty Ltd. You may not alter this information in any other way, including removing this copyright notice.

PC Madness is committed to complying with the Australian SPAM Act 2004. The following information is provided in relation to the Reservation Enquiry Form that is available on this website.

PC Madness will not send unsolicited email. Persons on our database are there due to the interaction of business with you, or you have made inquiries with us. Therefore, a willing recipient of our communications.

As your privacy is respected your email address will only be used to contact you concerning your reservation or inquiry. Your information is not shared with any other company or person.

If you wish to stop receiving information from us, you can contact us at any time and request your email address be removed from our email list.

Until any notification implying otherwise your email address will remain active on our mailing list, and this will be taken as implied consent to receive email.

All email communications from us will include email, phone, a physical address to allow you to communicate with us in the event of any request for removal or complaint.